What the **** happened to REAL customer service?

BarrelORum

BarrelORum

Mediocre Poster
Joined
Jul 24, 2002
Messages
16,274
So I call Direct TV to order the ESPN gameplan for the day. And after I order it, they tell me that in addition to the $24 cost, they are charging me a $1.50 "order assistance" fee. WTF IS THAT! I ordered from an automated phone system, not a live operator? Its not like the $1.50 is all that much, but its the Damn principle. I just switched from Comcast to DirectTV because I thought Comcast was an awful awful service with poor customer service. So far I have loved Direct TV, but this is a serious strike against them.
 
I ordered online last night since I'm staying at a relative's house with Dish Network.

At my house, I have Comcast and I hate it. The service is mediocre and customer service is an absolute nightmare. (Seriously, everyone that works in customer service for Comcast deserves to be fired, drawn and quartered.) We're hoping that AT&T's fiber-optic internet service comes to our area soon.
 
They all suck, I've had everything except AT&T (Directv, Dish, Comcast), and friends have told me of their bad experiences with AT&T.

If the only marketable skill you have is first tier call in customer service, you don't have a lot going for you and you probably know it.
 
The future of TV will be internet based stuff. More and more networks have their old shows posted on their website in high quality immediately following the live airing on TV. Now, with ESPN 360 and services such as Hulu, the cable and Dish companies better watch their backs. One of the main obstacles to this internet TV transition is bandwidth and reliability of the internet vs. TV feeds. It will come with time.
 
The future of TV will be internet based stuff. More and more networks have their old shows posted on their website in high quality immediately following the live airing on TV. Now, with ESPN 360 and services such as Hulu, the cable and Dish companies better watch their backs. One of the main obstacles to this internet TV transition is bandwidth and reliability of the internet vs. TV feeds. It will come with time.
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Not only that, but you can guarantee that people watch the commercials online since there is no way to fast forward them.

I have Comcast, and it is a joke. If you've ever been to a Comcast store to exchange boxes, you know what I mean. I had DirecTV last year at school, and the service was great, but I was also in a college town. No problems with the signal, except when there was too much snow on the dish (and all you had to do then was knock the snow off the dish).
 
At least you can order it. Trying to order it on my box asks for a purchasing pin, which I of course have no idea existed, so I can't do that. Trying to log in online won't work because...I'm not sure. It just won't let me in...constantly tells me that my password is wrong. I did that "forgot password" thing and, shockingly enough, my password wasn't wrong. It just won't let me log in.

I ****ing hate cable. I would switch in a heartbeat if I could.
 
Cheaper than the $5 dollar phone service charge they advertise online. Would have been free if you just ordered with the remote.
 
Yeah, why didn't you just order it with the remote? I haven't talked to a COX rep in years and COX sux way more than satellite.

Besides, somebody's got to pay all those fine operators in Bangladesh.
 
I haven't had a problem with Comcast CS, as long as you call the local number (404-COMCAST instead of 1-800-) during normal hours. The people at 1-800- are morons, but the local people have been pretty good so far.
 
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