Jeb....I am a relatively young man that manages people and problems everyday. I in fact "manage to expectations" in case you are familiar with that termonology. When mistakes are made, however, I do not ridicule the person, I do not call for their resignation, I do not go to HR and demand an unpaid leave of absence for them. I try to develop them without hurting their confidence or self esteem. They always respond well and I build trust and loyalty in my people this way. Any of you out there that are responsible for a department's performance will understand what I am talking about. The rest of you will not. And yes, I played football all my life and was recruited heavily by DII and D1AA schools prior to my career ending injury late in my senior season. Confidence on the playing field is no different than confidence in the office. If an entity (fans) destroys that important element in a QB or coach, you erode the foundation of trust, loyalty and the desire to perform for that entity. Anyone who thinks differently does not understand basic human instincts/needs/desires and clearly was a lousy manager at the office (if they ever got that far).